Privacy Policy

Introduction

AnswerBee (“AnswerBee”, “we”, “our”, or “us”) provides an AI-powered service that helps users draft replies to emails, messages, and support requests using information from documents and knowledge sources uploaded or connected by the user.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, applications, and services (collectively, the “Service”).

By using AnswerBee, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We collect information you provide directly when using the Service, including:

• account information such as name, email address, and login credentials
• documents, files, and text you upload
• prompts, messages, and questions submitted to the Service
• generated responses and outputs
• support communications

Knowledge Source Data

AnswerBee allows users to upload or connect knowledge sources such as:

• documents (PDF, DOCX, TXT)
• internal SOPs
• company context libraries (uploaded or imported documents)
• emails or messages pasted into the Service
• integrations such as Google Drive or other storage providers

We process this content solely to provide the Service.

Automatically Collected Information

We automatically collect certain information when you use the Service:

• IP address
• browser type
• device information
• usage activity
• log data
• pages visited
• timestamps
• referring URLs

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• maintain login sessions
• improve performance
• analyze usage
• remember preferences

You may control cookies through your browser settings.

How We Use Information

We use collected information to:

• provide and operate the Service
• generate AI-powered replies
• retrieve relevant information from uploaded documents
• improve model performance and product quality
• monitor system reliability and security
• communicate with users
• provide customer support
• detect abuse or misuse
• comply with legal obligations

We do not sell personal information.

AI Processing Disclosure

AnswerBee uses artificial intelligence models to generate responses based on user inputs and uploaded content.

User content may be processed by third-party AI providers acting as subprocessors. These providers process data solely to provide the requested outputs and do not receive ownership of user content.

AI-generated responses may not always be accurate, complete, or up to date. Users are responsible for reviewing outputs before use.

Data Storage and Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

Security measures may include:

• encryption in transit
• access controls
• secure infrastructure providers
• logging and monitoring

No system can be guaranteed completely secure, but we take commercially reasonable steps to protect data.

Third-Party Services and Subprocessors

We may use trusted third-party providers to operate the Service, including:

• cloud infrastructure providers
• authentication providers
• payment processors such as Stripe
• analytics providers
• AI model providers
• integration providers such as Google Drive

These providers process data only as necessary to provide services on our behalf.

Data Retention

We retain information for as long as necessary to:

• provide the Service
• comply with legal obligations
• resolve disputes
• enforce agreements

Users may request deletion of their data as described below.

User Rights

Depending on your jurisdiction, you may have the right to:

• access your information
• correct inaccurate data
• delete your data
• export your data
• restrict processing
• object to processing

To exercise these rights, contact us at [email protected].

Account Deletion

Users may request account deletion by contacting [email protected].

Upon deletion:

• account data will be removed
• uploaded content will be deleted
• backups may persist for a limited period
• certain data may be retained if required by law

Children's Privacy

AnswerBee is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided information, contact us and we will delete it.

International Users

AnswerBee may be operated from the United States.

If you access the Service from outside the United States, you consent to the transfer of information to the United States and other jurisdictions.

Changes to This Policy

We may update this Privacy Policy from time to time.

We will update the Effective Date when changes occur.

Continued use of the Service constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact:

AnswerBee
[email protected]
United States