Paste questions or excerpts
Use anonymized customer questions or short support snippets. Avoid personal data.
Suggested gaps
What a documentation gap analyzer does
It turns real customer language into a backlog of missing or weak documentation. Instead of guessing what to write next, you prioritize topics that already show up in conversations—ideal for operations and enablement teams scaling support.
Signs your support docs are incomplete
- Agents answer the same question differently depending on who is on shift.
- Macros drift from published policy because the policy page is outdated.
- New hires take weeks to feel confident on refunds, security, or data handling.
How to prioritize missing support documentation
Start with volume × risk: billing and account access usually beat edge-case product trivia. Then ship short articles first and iterate weekly—AnswerBee helps you draft grounded replies once those pages exist.
Suggested docs to create next
Refund windows, proration rules, escalation paths, and security/account recovery flows are frequently missing. Use the output as a checklist your team can assign owners to—then store finished articles where AnswerBee can cite them.
Related free tools
Frequently asked questions
What is a context gap analyzer?
It highlights topics and policy areas that often need written answers when similar questions keep appearing in email or chat.
How do I know what our docs are missing?
Look for repeated questions, long threads on the same topic, and improvised answers that are not written down anywhere.
What types of gaps should I look for?
Common gaps include pricing edge cases, refunds, billing proration, security/account recovery, SLAs, and escalation paths.
Can this help with internal SOP planning?
Yes. Use the output as a prioritized backlog for policies, FAQs, and SOPs your team should publish or refresh.
How does AnswerBee help after I identify gaps?
Upload improved docs to a workspace so Gmail deal recovery drafts cite the passages your team approved.
Turn this into grounded replies with AnswerBee
AnswerBee uses your policies, SOPs, FAQs, and team docs to draft accurate replies your team can trust—with citations to the passages used.